Email daniel@goldenwarm.com

Return Policy

Date: 2020-02-25 16:42:35 Author: Hits:  

Return Policy:


You have 15 days to return any item or items in their original unopened package from the date of receipt.


You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.


We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.


No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.


All returns are accepted, please contact us by live chat online or email daniel@goldenwarm.com  if you need return &refund, we will offer you the return address and the other details.


If only parts lost or damaged goods, we encourage ustomers to contact us by live chat online or email daniel@goldenwarm.com, we are willing to send you a replacement for free.


 

CONDITIONS


we accept returns on most items unless they are special order (please refer to our Return Policy page for non-returnable items). 


Items that are returnable may incur a 25% restocking fee to process the return.

If an item is defective, we will replace the item at our cost.


Please do not return anything without obtaining authorization. To return your unwanted products please contact us.Any items returned without authorization will be refused.


Returned merchandise must be in the original packaging and in resell condition to qualify for a refund.


REFUNDS


We will do our best to process you return quickly. please allow 14-21 days for you refund to be processed. Refunds will be issued to the original purchasing credit card or paypal account only.